Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.
To ensure that any data we hold about you is kept private, we strictly adhere to the Data Protection Act 1998 (DPA). The Act gives you rights to know what information is held about you by any organisation that collects your data and ensures that this information is handled properly. As well as adhering to the DPA you can also find us on the Public Register of Data Controllers, managed by the Information Commissioner’s Office.
Please read the Policy so that you are aware of your rights and be aware that the terms may be updated over time.
Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights is the sole owner of the information collected this website.
2. INFORMATION WE COLLECT AND WHY
We collect information from you via our website when you send an enquiry, brochure request or order our products or services. The information we typically collect is as follows:
2.1 Name, address, email, telephone number, weight, age, payment details and product/service details
2.2 Information about how you use our website to help us develop and improve our website, including details of your domain name, geographical location and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages, the website that you visited prior to accessing our site, what product you purchased, any search terms you used to find us online and any offers that you used.
2.3 Other data, from time to time, to help us be better at what we do e.g., we might ask you for feedback on our service.
3. HOW WE USE YOUR DATA
Primarily, we use your data to process your request to us to provide you with our products and services.
The key uses of your data are:
3.1 To help provide your services, i.e. customer service and administrative reasons.
3.2 To provide access to privileged areas of the website.
3.3 To enable us to review, develop and improve the products, services and special offers online, i.e. for customer research purposes.
3.4 To occasionally carry out market research.
3.5 To send you details of products, services and special offers that we think will be of interest to you, i.e. for marketing reasons. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for the purpose of receiving promotions, web updates, newsletters, and products and services information.
If you no longer wish to receive such information as mentioned above you may ‘opt-out’ of receiving them by following the instruction included in each newsletter or communication, or by e-mailing email@example.com.
We will automatically contact you with regard to your services, for example, to confirm purchases and flight bookings or to inform you of issues regarding your purchase or flight.
With your consent we may contact you with information about our special offers or new products. Your personal information will not be disclosed to any third parties for marketing purposes without your prior consent.
A cookie is a piece of data, which is stored on the user’s hard drive containing information about the user. Cookies are used when entering our site to record the location as to where each visitor arrived and is used for tracking visitors’ movements whilst on our site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use session ID cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser.
Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser or see http://www.aboutcookies.org.
This web site contains links to other sites. Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights is not responsible for the privacy practises of other such sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights takes every precaution to protect its users. When users submit sensitive information via the website your information is protected both on-line and off-line.
This website has a secure bookings area which protects all sensitive information. We use a 128-bit encryption with all sensitive information protected by secure socket layer technology (SSL) encryption software. This means that any data you send to us i.e. credit card details is safe.
While on a secure page the pad-lock icon will appear this will tell you that you are using a secure connection.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, while we strive to use the commercially acceptable means to protect your personal information we cannot guarantee its absolute security.
When we do need to disclose information about you it will only be under the following circumstances:
8.1 When employees and agents of Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights need to process the supply of our products and services to you
8.2 With your agreement, to companies within the Balloons Over Britain Group whose products and services you have requested.
8.3 Sometimes we use aggregate information and statistics for the purposes of understanding how our customers use our website. These statistics help us to develop our website and services. By providing such information to third parties e.g., content partners and advertisers, we are able to improve our offering to customers. These statistics do not contain information traceable to an individual and will simply be something along the lines of: ‘5,000 more visitors clicked on Advert A rather than Advert B’.
9. OUTSIDE THE EU
Countries not within the European Union may not have the same standard of protection for personal information as that provided for by the Data Protection Act 1998. If it is necessary to transfer your data to a company based outside the EU then Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights will make every effort to ensure that your personal data is processed in accordance with the DPA, as implemented by the EU Directive on the Protection of Personal Data (95/46/EC), and any other Act/s that may replace or modifying such Act for the time it is in force, through the implementation of an agreement ensuring adequate protection of your personal data.
10. KEEPING YOUR INFORMATION
We do not collect or keep your personal data unless it is strictly necessary for the above purposes. In addition, we do not keep it for any longer than we have to.
We do not store Card details.
11. CHILDREN’S PRIVACY
Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights does not knowingly solicit or collect personal data from or about children (aged 14 and under) without the consent of a parent or guardian. We do not knowingly market our products or services to children. If we become aware that the person submitting personal data, through any part of the Aerosaurus Balloons website, is a child, we will use reasonable efforts to delete that personal data from our files as soon as possible. We will also use reasonable efforts to ensure that this personal data is not used for any purpose, nor disclosed to any third party without the prior consent of the child’s parent or guardian. We do not seek to collect any personal data about children, and we will delete any data collected inadvertently as soon as it is discovered. If a parent requests review or deletion of data about their child before we have discovered and deleted the data, then we will of course honour that request.
12. YOUR RIGHTS
All companies within Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights follow the DPA and are registered on the Public Register of Data Controllers maintained by the Information Commissioner. This means that you have complete control over the information stored about you and what types of information, if any, you’d like to receive.
By providing us with your personal data you are expressing your consent to us to use your data for the purposes outlined in this Policy.
At any time you are within your rights to request access to the personal information we hold about you.
You are entitled to be told by us (subject to the payment of a small admin fee, currently £10) whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing and details of any third party to whom your personal information has been disclosed. You may be asked to provide proof of identity before we show you your personal information – again to mitigate any risk of your information escaping our confines and falling into the wrong hands. If you do not wish your data to be used for any of the purposes outlined in this Policy, please indicate this when you are prompted when interacting with our site or use the contact details listed under point 15 of this Policy.
13. LEGAL DISCLAIMER
We have the right to disclose your personally identifiable information as required by law and when we believe that discloser is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
14. ENQUIRES / UPDATING PERSONAL INFORMATION
Bailey Balloons Ltd T/A Aerosaurus Balloons & South West Balloon Flights
44 Ham Green
Call 01404 819125.
Notification of Changes
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.
South West Balloon Flights takes their customers privacy very seriously. If you want to find out more information feel free to contact us. We are PCI DSS compliant and also abide by the Data Protection Act.