Terms and Conditions of Voucher Purchase

1) The purchaser can claim a refund for the voucher within 8 working days commencing on the working day after receipt, unless the flight date has already been booked. Thereafter all vouchers are non-refundable. Refunds will always be made to the credit/debit card from which the original purchase was made. Vouchers are a personalised item and refunds will incur an £11.75 administration charge per voucher.

2) The purchaser and the person(s) for whom the flight is intended need to be aware that the provision of the service is entirely weather dependant and may occur more than 30 days after the transaction. For operational reasons there is a surcharge for passengers whose weight exceeds 17 stone (108 kg) of £1 per kilo.

3) The voucher will entitle the passenger(s) to participate in a hot air balloon flight experience at a date to be arranged within 9 months of its purchase, including the preparation and inflation of the balloon for flight, a flight in a hot air balloon, deflation and packing away of the hot air balloon, return of balloon to meeting place.

4) The voucher is not redeemable for cash. If the flight is not taken within the voucher validity period the voucher will expire, other than in circumstances set out in Clauses 7 and 8 below.

5) Hot air balloon flights are completely dependent upon the weather and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if in our judgment the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give as much warning as operational procedures allow of any postponement, but in order to ensure safety we reserve the right to postpone a flight at any time up to the moment of launch. If flights are suspended due to operational restrictions beyond the Company’s control, validity of reservations will be extended by the period of such restrictions.

6) It is intended that the balloon will be in the air for approximately 45 minutes but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. We cannot guarantee that a flight will follow any particular direction.

7) If the flight is weather postponed on five or more occasions and the voucher has less than two months validity remaining, we will extend the validity period of the voucher for a further two months free of charge.

8) We cannot fly pregnant passengers. If a passenger is unable to fly during the validity period of their voucher because of pregnancy, providing we are notified during the validity of the voucher in writing accompanied by medical confirmation of the pregnancy, will extend the validity period of both the passenger and, if relevant, their flight partner free of charge by twelve months.

9) We carry limited insurance cover against the risk of any injury or damage to passengers and their belongings during the course of our flights in accordance with international agreements covering air transport. The level of cover varies from time to time as a result of currency fluctuations. We can provide further details upon request and if a passenger considers that the amount of insurance cover would be adequate to compensate for any loss whether for death or personal injury or damage to your belongings they should take out their own additional cover. We will not be liable for any loss or damage to equipment and effects brought on the flight nor for death or personal injury above the level of our insurance cover unless it has been caused by our recklessness.

10) We do not accept liability for any costs or expenses incurred if we have to postpone any flight, where the reason for the postponement is beyond our control.

11) We will not fly children under the age of 7 years. A child under the age of 16 years will only be flown if accompanied by a responsible adult.

12) Ballooning activities intrinsically involve the possibility of physical risks greater than those encountered in daily life even though they are conducted under the supervision of Commercial pilots who exercise all due precautions to ensure safety. By taking part in such ballooning activities, passengers are understood to be fully aware of this.

13) Passengers must accept the Passenger Terms and Conditions which are separate to the buyers terms and conditions.

South West Balloon Flights is part of Aerosaurus Balloons Ltd.

Company Registration No. 2037242 and V.A.T No. 585759965