Passenger Terms and Conditions

1) Vouchers are non-refundable nor redeemable for cash.

2) The provision of the service is both seasonal and entirely weather dependant.

3) The voucher will entitle you to participate in a hot air balloon flight experience at a date to be arranged, within 12 months of its purchase to including the preparation and inflation of the balloon for flight, a flight in a hot air balloon, deflation and packing away of the hot air balloon, return of balloon to meeting place.

4) If you do not take your flight within its validity period the voucher will expire at the end of its validity period and you will lose the right to a flight other than in circumstances set out in clauses 7 and 8 below.

5) Hot air balloon flights are completely dependent upon the weather and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if in our judgment the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give you as much warning as operational procedures allow of any postponement, but in order to ensure your safety we reserve the right to postpone a flight at any time up to the moment of launch. If flights are suspended due to operational restrictions beyond the Company’s control, validity of reservations will be extended by the period of such restrictions.

6) It is intended that the balloon will be in the air for approximately 45 minutes but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. We cannot guarantee that a flight will follow any particular direction.

7) If you experience five or more weather postponements, and your voucher is then valid for a period of less than two months, we will extend the validity period of your voucher free of charge by two months.

8) We cannot fly pregnant passengers. If a passenger is unable to fly during the validity period of their voucher because of pregnancy, providing we are notified during the validity of the voucher in writing accompanied by medical confirmation of the pregnancy, will extend the validity period of both the passenger and, if relevant their flight partner, free of charge by twelve months.

9) We carry limited insurance cover against the risk of any injury or damage to passengers and their belongings during the course of our flights in accordance with international agreements covering air transport. The level of cover varies from time to time as a result of currency fluctuations and you may not consider it adequate. We can provide further details upon request and if you do not consider that the amount of insurance cover would be adequate to compensate you for any loss whether for death or personal injury or damage to your belongings you should take out your own additional cover. We will not be liable for any loss or damage to equipment and effects brought with you on the flight nor for death or personal injury above the level of our insurance cover unless it has been caused by our recklessness.

10) We do not accept liability for any costs or expenses you incur if we have to postpone any flight, where the reason for the postponement is beyond our control.

11) You must telephone the pre-flight weather information line to check that your  flight is proceeding and for any final notices, in accordance with your Passenger Information Pack.

12) You may postpone your flight and/or change passenger details up to 7 working days (Mon – Fri) in advance of your flight date at no charge. Passengers wishing to change either a flight date or passenger details between 4 and 7 working days prior to their flight date will incur a £12 per person charge. Flight dates or passenger details may not be changed at less than 4 working days notice.

13) If you do not give notice of change(s) in accordance with paragraph 12 above or do not attend in time to take part in your booked flight, you will not be entitled to a re-scheduled flight nor to any refund and your voucher will be void.

14) We are not qualified to express an opinion confirming that you are fit to fly and you must ensure that you are fit to fly. You must not fly if you are suffering from any serious medical condition, or have recently undergone surgery, or are disabled unless you have a certificate of your fitness to fly from your doctor. You must not fly if you are pregnant (see 8 above) or under the influence of alcohol or drugs.

15) Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and instructions issued by any of our representatives and take particular care to abide by any safety instructions given. The pilot and crew have complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if in their opinion you would be a risk to either the balloon, other passengers or to yourself.

16) We will not fly children under the age of 7 years. A child under the age of 16 years will only be flown if accompanied by a responsible adult.

17) You should wear such appropriate clothing as is advised to you and detailed in your Passenger Information Pack.

18) Ballooning activities intrinsically involve the possibility of physical risks greater than those encountered in daily life even though they are conducted under the supervision of Commercial pilots who exercise all due precautions to ensure safety. By taking part in such ballooning activities, passengers are understood to be fully aware of this.

19) For operational reasons there is a surcharge for passengers whose weight exceeds 18 stone (114kg) of £1 per kilo which must be paid prior to the flight.

These terms and conditions are, with permitted changes, the standard terms and conditions of the hot air ballooning industry as agreed with the Office of Fair Trading.